Terms of Service

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These terms are the agreement between you and VectorForge LLC ("Docabra", "we", "us"). By creating an account or using Docabra (the "Service"), you agree to them. If you use the Service on behalf of a company or another organization, you promise you have the authority to bind that organization, and "you" means that organization.

If you break these terms, we may suspend or close your account. The short version of everything below: your documents are yours, AI extraction is not guaranteed to be accurate so check the citations before you rely on a table, and you can cancel any time.

1. The Service

Docabra is a document structuring workbench. You upload batches of documents — scans, PDFs, images, DOCX files — and the Service reads them with AI models and organizes what it finds into typed, editable tables. Every extracted value carries a citation back to the place in the source document it was read from, and you can export the results to Excel or CSV.

We may change, add, or remove features over time. If a change removes something material you pay for, we will tell you in advance and you can cancel before it takes effect.

2. Accounts

You must be at least 16 years old to use the Service, and your account must be registered by a human. You can sign in with Google, with an email and password, or with a one-time code we email you.

You are responsible for everything that happens under your account and for keeping your credentials to yourself. If you think someone else has access, tell us at [email protected].

One person or organization, one subscription. You may not share a single subscription across multiple organizations or resell access to the Service.

3. Plans, billing, and renewal

The Service is billed by pages processed, under three plans whose current prices and page quotas are published on the pricing page. The pricing page is part of these terms: if it changes, the change applies to your next billing period, and we will give you at least 30 days' notice of any price increase affecting your plan.

  • Paid plans renew automatically. When you subscribe, you authorize Stripe and its Managed Payments affiliate, Sold through Link, LLC, to charge your payment method at the start of each billing period — monthly or yearly — until you cancel. Sold through Link, LLC acts as the merchant of record for these transactions. Docabra remains the seller of the Service. This is a recurring billing authorization under the federal Restore Online Shoppers' Confidence Act and similar state laws.
  • We remind annual subscribers before renewal. Stripe sends the reminder 30 days before the renewal date. The email states the renewal date and includes a link to manage or cancel the subscription.
  • You can cancel any time from the billing page, which takes you to Stripe's customer portal. Cancellation takes effect at the end of the billing period you have already paid for; you keep full access until then. After a paid plan ends, your account moves to the free plan rather than being deleted.
  • Fees are not refundable except as described in our Refund & Cancellation Policy, the refund policy that applies to Stripe Managed Payments, or where the law requires otherwise.
  • Taxes may be added to the displayed price. Sold through Link, LLC calculates, collects, reports, and remits sales tax, VAT, GST, and similar indirect taxes for supported transactions. We remain responsible for taxes outside the Managed Payments coverage described by Stripe, including taxes on unsupported products or jurisdictions and taxes on our own income.
  • If a charge fails, we may retry it and may pause page processing on your account until the balance is settled. We will not delete your documents or tables because a payment failed.

4. Balance, top-ups, and overage

Each plan includes a monthly page quota. Pages processed beyond the quota ("overage") are charged per page at your plan's overage rate, deducted from a prepaid balance you maintain on the Service.

  • Top-ups are prepaid credits, not money. A top-up buys balance that can only be spent on the Service. Balance is not a bank account, deposit, or stored-value product; it has no cash value, earns no interest, is not transferable, and cannot be redeemed for cash except where the law requires.
  • Balance expires 12 months after the top-up that created it. When you spend balance, the oldest unexpired balance is spent first. We will try to remind you before balance expires, but a missed reminder does not extend the expiry date.
  • Balance is non-refundable, except as described in the Refund & Cancellation Policy or where the law requires.
  • Processing pauses when your balance runs out. Pages are counted against your quota and balance when you upload. If your balance cannot cover the overage pages in an upload, that file is refused and nothing is charged; top up and upload again to continue. Pages inside your plan's quota are never affected by an empty balance.
  • Your ledger is visible to you on the billing page: every top-up, every overage charge, every refund adjustment. If you think a charge is wrong, tell us within 60 days of the charge; after 60 days the ledger entry is final.
  • When your account is closed — by you or by us — unused balance is forfeited, except where the law requires otherwise.

5. The free plan

The free plan is really free: no credit card required, and we do not sell your data. It includes a monthly page quota published on the pricing page. We may change the free quota with 30 days' notice, and we may close free accounts that have been inactive for more than 12 months — with advance notice by email, so you have the chance to sign in or export first.

6. Acceptable use

You may not use the Service to:

  1. Break any law, or process documents you have no right to possess or share.
  2. Infringe anyone's intellectual property, privacy, or other rights.
  3. Upload malware, or probe, scan, or attack the Service or its infrastructure.
  4. Attempt to reverse engineer the Service, extract our prompts or models, or copy the Service to build a competing product.
  5. Circumvent or manipulate page quotas, billing, or any technical limit of the Service.
  6. Resell or sublicense access to the Service, or let people outside your organization use your account.
  7. Use the Service's output as the sole basis for decisions that produce legal or similarly significant effects on a person — such as credit, employment, housing, insurance, or medical decisions.
  8. Misrepresent AI-extracted output as human-verified when it has not been reviewed.

We may suspend accounts that violate this list, and we will tell you why unless the law or the security of others prevents it.

7. Your content

Your documents and the tables extracted from them are yours. You keep every right you had in the documents you upload, and you own the tables, values, and exports the Service produces for you.

You give us a limited license to host, copy, process, and transmit your documents and tables only as needed to provide the Service to you — to store them, to send pages to our AI providers for extraction, to show them back to you, and to create the exports you ask for. That license ends for a document when you delete it, subject to the retention windows in our Privacy Policy.

Some things are ours, not yours: the Service itself, our website, our system prompts, the field catalogs and project templates we ship, and the Service's design. We also collect anonymized, aggregated data about how the Service is used (for example, which column types are most common), which cannot reasonably be used to identify you or your documents; that data is ours.

If you send us feedback or suggestions, we may use them without restriction or payment.

8. AI output: read this before you rely on a table

Extraction is done by machine learning models, which are probabilistic by nature. WE DO NOT WARRANT THAT ANY EXTRACTED VALUE, TABLE, CITATION, OR EXPORT IS ACCURATE, COMPLETE, RELIABLE, OR FIT FOR YOUR PURPOSE. The same document processed twice may produce different output.

You are solely responsible for reviewing, evaluating, and validating the output before you use or rely on it, and for every decision, action, filing, bid, or statement you base on it. The Service's per-cell citations exist for exactly this: they let you check each value against the source document. Use them.

Output from the Service is not legal, financial, accounting, medical, or other professional advice, and it is not a substitute for the judgment of a qualified professional or for reading the source document yourself.

9. Third-party services

The Service relies on third parties — Stripe and Sold through Link, LLC for payments, Resend for transactional email, and AI model providers for extraction. The subprocessors and providers page explains their different data-protection roles.

Sold through Link, LLC acts as the merchant of record for transactions completed through Managed Payments, but Docabra remains the seller of the Service and remains responsible for the Service itself. Stripe and its affiliates handle payment processing, supported indirect tax compliance, fraud prevention, disputes, refunds, and transaction-level customer support. They may decline, cancel, or refund a transaction under the Stripe Managed Payments terms, and we remain financially responsible to them for refunds, disputes, and reversals arising from our sales. Your use of Stripe's payment flows is also subject to the terms shown by Stripe at checkout. We are not responsible for third-party services, their availability, or their acts and omissions.

10. Privacy and data protection

Our Privacy Policy explains what we collect and why. For personal data contained in the documents you upload, you are the controller and we are the processor, and our Data Processing Agreement governs that processing; the DPA is incorporated into these terms by reference. If the DPA and these terms conflict about the processing of personal data, the DPA controls.

11. Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. Without limiting Section 8, we do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We do not offer a service-level agreement.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER DOCABRA NOR ITS OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.

Some jurisdictions do not allow these limits, so some of them may not apply to you.

13. Indemnification

You will indemnify and hold harmless Docabra from claims, damages, and expenses (including reasonable attorneys' fees) arising out of the documents you upload, your use of the Service in violation of these terms, or your violation of anyone's rights — for example, a claim that a document you uploaded belonged to someone else or contained personal data you had no right to process.

14. Term and termination

These terms apply while you use the Service. You can stop at any time: cancel a paid plan as described in Section 3, and email [email protected] if you want your account closed and your data deleted.

We may suspend or terminate your access if you materially breach these terms (including the acceptable use rules), if we are required to by law, or if continuing to serve you would create risk for us or other users. Where practical, we will warn you first and give you a chance to export your data.

When your account is closed, your documents, tables, and personal data are deleted on the schedule described in the Privacy Policy. Sections 4, 7, 8, and 11 through 16 survive termination.

15. Changes to these terms

We may update these terms as the Service and the law evolve. For material changes, we will give at least 30 days' notice by email or by a notice in the Service. A material change to a paid plan will apply no earlier than the start of your next billing period after that notice. If you do not accept a material change, you may cancel before it takes effect. If you have already paid for a period that extends beyond the effective date, we will refund the unused portion of the subscription fee proportionally. The date at the top of this page always shows when the text last changed.

16. General

  • Governing law and venue. These terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these terms or the Service will be brought exclusively in the state or federal courts located in Wyoming, and both parties consent to their jurisdiction. Both parties waive any right to a jury trial.
  • No class actions. Claims may be brought only in your or our individual capacity, not as a plaintiff or class member in any class or representative proceeding.
  • Assignment. You may not assign these terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Severability; no waiver. If a provision is unenforceable, the rest remain in force. Our not enforcing a provision is not a waiver of it.
  • Entire agreement. These terms, the Privacy Policy, the DPA, the Refund & Cancellation Policy, and the pricing page are the whole agreement between us about the Service, and replace any earlier understandings.

Questions about these terms: [email protected].